Responsible Gaming

Gaming Should Be Entertainment

At greenacre.care, we believe that online gaming should only ever be viewed as a form of entertainment, not as a way to earn money or solve financial problems. Like any form of entertainment, it carries risks and should only be enjoyed responsibly by adults who can afford to lose what they wager.

We encourage all players to set strict limits on their time and spending, and to never gamble with money they cannot afford to lose.

Age Verification

Online gaming is only for adults aged 18 years and over in Australia. It is illegal for anyone under 18 to gamble online. By using greenacre.care, you confirm that you are at least 18 years of age and meet all legal requirements to participate in online gaming in your jurisdiction.

Warning Signs of Problem Gambling

Problem gambling can develop quickly. Please be aware of these warning signs:

• Chasing losses — trying to win back money you've lost
• Gambling with money meant for bills, rent, or essential expenses
• Hiding or lying about your gambling activity
• Needing to gamble with increasing amounts to feel the same excitement
• Failing attempts to cut back or control your gambling
• Feeling restless or irritable when trying to reduce gambling
• Using gambling to escape problems or negative emotions
• Neglecting work, study, family, or relationships due to gambling
• Borrowing money to fund gambling activity
• Experiencing financial hardship as a result of gambling

If you recognise any of these signs in yourself or someone you know, please seek help immediately.

Self-Help Tools and Features

We provide several tools to help you maintain control of your gaming:

• Deposit Limits: Set a maximum amount you can deposit over a daily, weekly, or monthly period
• Loss Limits: Set a maximum amount you're willing to lose in a given timeframe
• Reality Checks: Enable reminders during gaming sessions to help you track time and spending
• Self-Exclusion: Temporarily or permanently block your account if you feel you need to stop gambling
• Account Closure: Permanently close your account if you wish to stop gambling entirely

To access these tools or discuss your gaming habits with our team, please contact our customer support.

Support Organisations and Help Services

If you or someone you know is struggling with problem gambling, please reach out to one of these trusted support services:

Australia

• Gambling Help Online
  Website: www.gamblinghelponline.org.au
  Free online counselling and support services for all Australians
• Lifeline Australia
  Phone: 13 11 14 (24/7)
  Crisis support and counselling

United Kingdom

• GamCare
  Website: www.gamcare.org.uk
  Free counselling and support for problem gamblers
• GamStop
  Website: www.gamstop.co.uk
  National self-exclusion scheme for online gambling

Canada

• Responsible Gambling Council
  Website: www.responsiblegambling.org
  Resources and support for problem gambling

United States

• National Council on Problem Gambling
  Website: www.ncpgambling.org
  Helpline: 1-800-522-4700 (24/7)
  Information and referral services for problem gambling

If You Need Help

If you believe you have a problem with gambling, please seek help immediately. There is no shame in asking for support — problem gambling is a recognised condition, and there are professionals trained to help.

Contact one of the organisations listed above, or speak to a healthcare provider. Many services offer free, confidential support 24 hours a day, 7 days a week.

Remember: you are not alone, and help is available.